Frequently Asked Questions
How can I check availability and book an Apartment or House?
You can check availability and book directly through our website using the Book Now button. Alternatively, you can submit an online enquiry or contact our reservations team on +44 (0)1332 412241. For longer stays, contractor accommodation or corporate bookings, please contact us directly so we can discuss your requirements.
When is booking confirmed?”
Once availability has been confirmed and payment has been received, we will send you a booking confirmation by email. Please check the details carefully and contact us if you have any questions about your reservation.
How do I collect the keys for my accommodation?
Before your arrival, we will send you check-in and key collection instructions by email. Please follow the instructions provided, and contact our team if you need any assistance with your arrival.
Are parties or events allowed in the accommodation?
No. Parties, events, hen or stag gatherings are not permitted in our Apartments/ Houses We ask all guests to respect the property, neighbouring residents and our accommodation rules throughout their stay.
Is free parking available?
Yes. Free parking is available with our serviced apartments, making them convenient for contractors, business travellers and guests staying in Derby for longer periods. Parking arrangements may vary by apartment, so please check your booking details or contact us if you have specific parking requirements.
Is Wi-Fi included in my stay?
Yes. Complimentary Wi-Fi is included with your stay. Connection details are provided in the guest information at your apartment.
Are laundry facilities available in the apartments?
Yes. Our apartments have washing and ironing facilities, making them convenient for longer stays, contractors, business travellers and families.
Is a security deposit required?
Yes. A security deposit is required for your stay. The deposit is held against damage, breakages or additional charges and, subject to the apartment being left in satisfactory condition, will be returned in accordance with the terms of your booking.
Can I leave my luggage before check-in?
Yes. Luggage storage may be available from 9:00am on the day of arrival, but this must be arranged with us in advance. Please contact our team before arrival to confirm arrangements.
Can I check in early or check out late?
Early check-in and late check-out may be available subject to availability and must be arranged in advance. Additional charges may apply. Please contact our team before your arrival or departure to check availability.
Are towels and bed linen provided?
Yes. Fresh towels and bed linen are provided for your stay.
Can i do my own laundry?
All apartments have washing and ironing facilities.
Do you offer accommodation for contractors and business travellers?
Yes. We regularly accommodate contractors and business travellers visiting Derby. Our serviced apartments provide Wi-Fi, kitchen and laundry facilities and are suitable for both short and extended business stays.
Can I view an apartment before booking?
Yes. Viewings may be arranged subject to apartment availability. Please contact our reservations team in advance and we will be happy to arrange a viewing where possible.
Can I shorten my stay after I have checked in?
If you need to shorten your stay, please contact our reservations team as soon as possible. Any changes to your booking will be subject to the cancellation terms and conditions agreed at the time of booking, and refunds are not guaranteed.
Can I extend my stay?
Yes. Extensions are possible subject to availability. Please contact our reservations team as early as possible if you would like to stay longer. If your current apartment is unavailable, we will do our best to offer a suitable alternative.
What is provided in the kitchen?
Our apartments include equipped kitchens with cooking facilities, a fridge, microwave, kettle, crockery, cutlery, glassware and essential kitchen utensils. Facilities may vary slightly between apartments, so please contact us if you require something specific.
How do I return the keys on check out?
Key return instructions will be provided as part of your check-out arrangements. Our team will make sure you know where and how to return the keys before you leave.
Do I need to provide ID at check-in?
Valid identification may be required as part of the check-in process. Please make sure you have your ID available when requested by our team.
Do i i need to clean the apartment on departure?
No full clean is required. We simply ask guests to leave the apartment in a clean and tidy condition, dispose of any rubbish, and leave the property as they would expect to find it.